SORRY WE ONLY DELIVER TO UK MAINLAND ADDRESSES
Rug House offer a FREE delivery service to Mainland UK addresses only. Once the item is dispatched from our warehouse, you will receive a tracking number via email (Business Post only), where you can view the whereabouts of your order. Rug House cannot be held responsible for any delays in delivery of the item from the point of dispatching to our couriers.
Our Couriers will usualy deliver Next working day depending on the product purchased (although occasionally deliveries can take up to 3 Weeks).You will be informed if there will be a delay in deliver timescales. If Our Couriers cannot deliver the item because no-one is home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for redelivery.
Please note: compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.
Rug house advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.
Most of the Rugs we have in stock are delivered NEXT WORKING DAY. Each Rug should have the delivery times stated in the description. Some of our Rugs come direct from our suppliers, if that is the case or it is an item that is out of stock, delivery can take up to 3-4 Weeks.
Once you have placed an order for non stock items or items that give timescales other than next working day you will receive either an e-mail or phone call so we can discuss options and timescales.
Despatch schedule: Our Next Day Service Orders placed Monday to Thursday before 1:00pm, goods should arrive with you the following day.
Orders placed Friday should arrive with you Monday
Orders placed Saturday and Sunday should arrive with you on Tuesday
Please make allowances for Christmas, Bank Holidays etc.
Delivery Addresses:
Due to the fact we do not offer Saturday, Sunday or Bank holiday delivery options, it is essential you use a delivery address where there will be someone to take delivery of the item as in most cases a signature is normally required upon receipt. They will not normally telephone our customers prior to departure. All deliveries take place Monday to Friday between 9.00am - 6.00pm. They will not leave deliveries in the shed/porch/back garden, unless the instructions have been pre arranged through Rug House. When you go through the checkout there is an option for you to add comments about delivery. If you are at work most of the time we would advise you have the goods delivered to your place of work or perhaps a neighbour or friend would take deliveries on your behalf.
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