Rug House

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Ordering Information

Placing an Order

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us on 0845 838 0628. If you have questions regarding any of our products and services, you can email us at info@rughouse.co.uk, but why not just give us a call?

We answer our phones!

Please call us on 0845 838 0628.

Guarantee/Returns

Methods of Payment

We accept Visa, Mastercard, Switch, Solo & Electron We can also accept cheques which must be sent along with your order to:

Pick'N'Click Limited
Jameson House
32 Jameson Road
Bournemouth
Dorset
BH9 2QQ

All orders by cheque will be sent upon receipt of and clearance of payment.

Delivery Information

Rug House have worked very hard to put in place an efficient and reliable FREE DELIVERY SERVICE (UK Mainland Only). Delivery normaly takes 7-14 working days.

Please note we currently only ship within UK Mainland

United Kingdom Mainland (excluding Highlands and Islands)
7 -14 Working days
FREE

As mentioned, Rug House offer a FREE delivery service to Mainland UK addresses. Once the item is dispatched from our warehouse, you will receive a tracking number via email (Parcelforce only), where you can view the whereabouts of your order Rug House cannot be held responsible for any delays in delivery of the item from the point of dispatching to our couriers.

Our Couriers will usualy deliver within 7-14 working days (although occasionally deliveries can take up to 3 Weeks ). If Our Couriers can not deliver the item because nobody is at home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us . This may result in extra shipping costs being incurred for redelivery.

Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

Simply Bar Stools advises that customers who forsee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.

We Only Ship Within the UK Mainland

Rug House - Modern and Contemporary Rug Collection